Customer Support Specialist at Wheels

Elevate customer satisfaction as a Customer Support Specialist with Wheels in a hybrid work environment. Manage service requests efficiently using CRM tools while supporting Account Managers to deliver top-tier assistance.
In this pivotal role, you will provide administrative support to Account Managers, ensuring customer requests are met with accuracy and timeliness. You should be comfortable responding to customer inquiries, managing and following up on open CRM requests, and creating reports to aid communication. Your goal is to ensure seamless service delivery while gaining a foundation for future advancement as an Associate Account Manager.
Key Responsibilities:
• Enter and track customer requests in CRM tool
• Respond to customer follow-up communications
• Process license and title changes as instructed
• Assist with internal follow-up and customer calls
• Maintain and update customer profiles as directed
Requirements:
• Associate Degree preferred or eq...

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