Customer Support Specialist

Who we are

Ecoright builds thoughtful, sustainable products for everyday life — sold directly to customers across our websites and marketplaces. The experience after ‘Add to Cart‘ is as much our product as the product itself, and this role owns that experience.

Ecoright is also the anchor of a small house of brands: a few distinct D2C labels under one roof, each with its own voice, audience, and customer. You‘ll be the human on the other end for all of them.

The role

You are the first person a customer talks to and the person who makes sure their order actually shows up. That‘s two jobs that most companies split — here they sit together, because the person answering ‘where is my order?‘ should be the same person who can go find out. You‘ll move fluidly between talking to customers and coordinating with our warehouse and courier partners to keep promises.

What you‘ll d...