Customer Support Representative - Remote

Position Description


At a Glance



Legrand has an exciting opportunity for a Customer Support Representative to join the ZPE Systems Team Remotely.



Responsible for answering customer inquiries, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
Main Job Duties:
1. Using professional written and verbal communications via phone, fax or e-mail, processes orders received by mail, telephone, Fax, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.

2. Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential...

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