Customer Support Representative (Morning/Afternoon/Night-Rotational Shift)

Position

Experienced Customer Service Representative (Rotational Shift) – Bayan Lepas, Penang

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1–3 years of job‑related experience and technical or vocational training.