Customer Support Representative

Job Context

The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers and internal stakeholders.

What You’ll Do

• Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software‑related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
• Uphold high customer service standards by ensuring each interaction is customer‑centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience.
• Ensure first‑contact response and resolution for non‑complex customer queries is within defined targets.
• Develop expertise relative to the Product suite you support.
• Create and update case documents based on the information identified during troubleshoot...

Ready to Apply?

Submit your application today and join our talented team at Simpro Software.