Customer Support Representative

Company Description
Clinikally, a YC S22 company, connects individuals with top dermatologists for expert skin and hair care advice anytime, anywhere. The platform provides personalized treatment plans and prescription-grade products delivered directly to your doorstep. With millions of satisfied customers, Clinikally is revolutionizing skincare and haircare with its customer-centric and technology-driven approach. Experience the future of personalized dermatology care with us.
Role Description
Connect with customers who have abandoned their carts via calls, emails, and SMS to encourage completion of their purchase.
Identify potential clients and proactively reach out to generate new business opportunities.
Collect and analyze customer feedback to understand the reasons behind cart abandonment and adjust recovery strategies accordingly.
Achieve or surpass sales targets.
Keep detailed records of sales activities and client interactions, and provide regular updates t...

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