Customer Support Representative - Full Time

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.


**Essential Job Duties:**


Key Responsibilities


Respond to customer inquiries via phone, email, and chat in a timely and professional manner


Assist customers with booking, scheduling, and modifying transportation services


Provide accurate information regarding routes, pricing, availability, and policies


Resolve customer complaints and service issues with empathy and efficiency


Coordinate with dispatchers to ensure timely delivery


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