Customer Support Representative

As a Customer Support Representative, you are the central point of contact for our customers and ensure a high level of service throughout the entire customer journey. You combine customer communication with structured order and service coordination in a system-driven environment. In this role, you act as a key interface between customers and internal teams such as Sales, Service, and Operations.

What You Will Do

• Act as the first point of contact for customers via phone, email, and digital channels, handling inbound service and order inquiries
• Own and coordinate the order management process (Sales & Service) from quotation through to invoicing
• Handle returns, warranty cases, pricing requests, and order status updates
• Coordinate service activities with field service technicians and ensure clear communication with customers
• Maintain and update customer, order, and service data in CRM (Salesforce) and ERP systems (SAP) ...

Ready to Apply?

Submit your application today and join our talented team at BUCHI Laboratory Equipment.