Customer Support Quality & Process Analyst

Equinix
📍 Manila, Metro Manila, Philippines 💼 Full-time 🕒 Posted March 01, 2026

Job Description

A global digital infrastructure company is seeking an Associate Customer Support Process Analyst to enhance quality governance across Customer Support. This role blends analytical skills with quality assurance, focusing on performance patterns and root cause analysis. Ideal candidates should have 2+ years in a relevant field, strong analytical capabilities, and the ability to communicate insights effectively. This position offers a hybrid work setup in Manila, ideal for proactive individuals eager to contribute to process improvements.
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Job Details

  • Location Manila, Metro Manila
  • Job Type Full-time
  • Category Marketing & Media, Management & Operations
  • Posted Date March 01, 2026
  • Application Deadline April 10, 2026