Customer Support Officer

Mphasis

📍 Mangaluru, Karnataka, India 💼 Full Time 🕒 Posted June 04, 2026

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Job Description

Job Description
Role: Customer Support Officer - BPO
Location: Pune/Mangalore
Who are we looking for?
Graduate freshers with excellent communication skills
Analytical skills
Technical Skills:
Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM
Process Skills:
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionat...
            

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Job Details

Location Mangaluru, Karnataka
Job Type Full Time
Category Information and Record Clerks
Posted Date June 04, 2026
Application Deadline July 14, 2026