Customer Support Officer

Exeter City Council

📍 Exeter, England, United Kingdom 💼 Full time 🕒 Posted June 29, 2026

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Job Description

Job description
About you:
We are looking for someone with excellent customer service skills and a positive ‘can do approach’. You will need plenty of initiative and experience of working in a fast-paced face to face/call centre environment. With essential I.T skills, you’ll have the ability to work and multi-task in a reactive environment across multiple disciplines i.e. calls, emails & face to face. You will be resilient and able to remain composed when dealing with sometimes challenging and emotive interactions. 

Essential Requirements 
GCSE English and Mathematics to Grade C/4 or above 

NVQ 2 in Customer Care or equivalent 

Experience of dealing with the public in difficult circumstances and handling confrontational situations 

Experience of dealing with customers, with varied needs and issues, by phone, face to face and in private interview, in a consistent and non-judgemental manner 

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Job Details

Location Exeter, England
Job Type Full time
Category Information and Record Clerks
Posted Date June 29, 2026
Application Deadline August 08, 2026