Customer Support Network Engineer

• Engage in direct communication with NETGEAR customers via phone, chat, and email.
• The agent will assist customers with home mesh-wireless-network initial setup and configurations.
• The agent will assist customers with home extender and powerline adapter initial setup and configurations.
• The agent will assist customers with home extended or advanced home networking configurations.
• The agent will confirm product expected behavior and troubleshoot as needed.
• Actively promote the use of NETGEAR mobile apps.
• Accurately log customer cases and product issues.
• Sell “support contracts”.
• Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices’ specific functions, configurations, and interactions.

Desired S...

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