Customer Support Executive

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and support tickets.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions using CRM software.
• Follow up with customers to ensure timely issue resolution.
• Provide clear information about products, services, and company policies.
• Collaborate with internal teams to improve the customer experience.
• Meet response time and service quality targets (SLAs).
• Identify recurring customer issues and share feedback with the team.

Requirements

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer support, customer service, or a similar role.
• Fresh graduates with excellent communication skills ...

Ready to Apply?

Submit your application today and join our talented team at Herald Exchange.