Customer Support Executive

Job Title: Customer Support Executive (Voice Process)
Location: Koregaon Park, Pune
Company: Palmonas
Department: Customer Support / Operations
Employment Type: Full-time, On-site
About Palmonas:
Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.
Job Overview:
We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer.
Key Responsibilities:
Handle inbound and outbound customer calls professionally and efficiently.
Resolve customer issues related to orders, deliveries, payments, and returns.
Coordinate with in...

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