Customer Support Executive

Cathay Pacific Airways Limited

📍 Kraków, Lesser Poland Voivodeship, Poland 💼 Full-time 🕒 Posted June 26, 2026

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Job Description

                Company Description
Customer Support Executives play a key role in building relationships with our customers. The position requires addressing feedback in a positive and professional manner, win back our best customers and restore their confidence in our products and services.
Key Responsibilities
Restore customer confidence through direct handling of customer feedback in a thorough and professional manner, including but not limited to high profile and Executive Office cases, special and legal cases
Handle both verbal and written customer feedback in a professional and timely manner
Liaise with other departments to handle customer feedback, which require further investigation
Support the Customer Support teams around the world or other departments as required in the handling and resolution of cases
Accurately record customer feedback in the Customer Feedback and Compensation System
Handle escalations in a professional and timely...
            

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Job Details

Location Kraków, Lesser Poland Voivodeship
Job Type Full-time
Category Computer Occupations
Posted Date June 26, 2026
Application Deadline August 05, 2026