Customer Support Executive

Key Responsibilities
Respond to customer inquiries via phone, email, live chat, and support tickets.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Escalate complex issues to the relevant teams when required.
Maintain accurate records of customer interactions using CRM software.
Follow up with customers to ensure timely issue resolution.
Provide clear information about products, services, and company policies.
Collaborate with internal teams to improve the customer experience.
Meet response time and service quality targets (SLAs).
Identify recurring customer issues and share feedback with the team.
Requirements
Bachelor's degree in any discipline.
0-2 years of experience in customer support, customer service, or a similar role.
Fresh graduates with excellent communication skills are encouraged to apply.
Strong verbal and written communication skills in English.
Good problem-solving and interperso...

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