Customer Support Engineering

RGBSI

📍 Troy, Michigan, United States 💼 Full-time 🕒 Posted June 19, 2026

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Job Description

Responsibilities: 
Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued

Ability to present status of issue resolution to plant management team

Key interface with Quality (at Ford and Supplier).

Knowledge of supplier's manufacturing process.

Facilitator for visits from supplier's corporate office.

Empowered to deploy resources by and from corporate office.

Understands whether supplier is design responsible.

Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.

Knowledge of Specifications / SCs / CCs.

Provides daily support and ability to cover multiple shifts.

Participates with Incoming Quality and PVT during investigation of emerging quality concerns

Follow up daily to ensure the defective parts that were returned to the supplier plant have been...

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Job Details

Location Troy, Michigan
Job Type Full-time
Category Information and Record Clerks
Posted Date June 19, 2026
Application Deadline July 29, 2026