Customer Support Engineering

RGBSI

📍 Troy, Michigan, United States 💼 Full-time 🕒 Posted June 12, 2026

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Job Description

Responsibilities: 
Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
Ability to present status of issue resolution to plant management team
Key interface with Quality (at Ford and Supplier).
Knowledge of supplier's manufacturing process.
Facilitator for visits from supplier's corporate office.
Empowered to deploy resources by and from corporate office.
Understands whether supplier is design responsible.
Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.
Knowledge of Specifications / SCs / CCs.
Provides daily support and ability to cover multiple shifts.
Participates in Incoming Quality and PVT during investigation of emerging quality concerns
Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
Effectively cu...
            

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Job Details

Location Troy, Michigan
Job Type Full-time
Category Information and Record Clerks
Posted Date June 12, 2026
Application Deadline July 22, 2026