Customer Support Engineer

Spectris Mexico, S. De R.L. De C.V.
📍 Mexico, Nuevo Leon, Mexico 💼 Full time 🕒 Posted May 28, 2026

Job Description

REPORTING LINE: DEPARTMENT: Service

  • Line Manager: Service Manager

  • Matrix Manager(s): Service Manager

  • SPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.

  • • Repair and maintenance of analytical instrumentation
    • Perform installation of equipment from delivery to sign-off
    • Perform preventative maintenance per maintenance schedule
    • Inform appropriate personnel on all problems using escalation procedure
    • Maintain manuals
    • Submit electronic paperwork timely and accurately
    • Maintain excellent communication with Service Manager on all matters
    • Keep customers well informed on any open issues
    • Manage direct account responsibility with minimal supervision
    • Knowlwdge on Micromeritics instruments will be considered a plus

  • IMPACT:

  • Major impact on customer satisfaction.

  • Growth and profitability of preve...

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    Job Details

    • Location Mexico, Nuevo Leon
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date May 28, 2026
    • Application Deadline July 07, 2026