Customer Support Associate (Sunnyvale)

Role Overview

We are seeking a Customer Support & Systems Operations Associate to take ownership of client-facing support, onboarding, and operational system management for our application and its integrations.

This role sits at the intersection of customer service, technical troubleshooting, and product operations . It requires an individual who is not only responsive to client needs, but also capable of diagnosing root causes, improving workflows, and contributing to system scalability over time.

The position will initially require hands-on, intensive onboarding and knowledge transfer , with the goal of transitioning ownership of day-to-day operations and enabling the product lead to focus on strategic development.

This is a Full-Time, salaried position with benefits. This is a hybrid role, with the candidate working from the office 2-3x/week. This pos...

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