Customer Support Analyst

RELX

📍 London, England, United Kingdom 💼 Full-time 🕒 Posted May 31, 2026

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Job Description

About the Role

As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.Responsibilities
Investigate and resolve technical issues using data analysis and log file review
Reproduce customer issues in test environments and escalate when needed
Provide support via phone and digital channels
Advocate for customer needs during product development
Share knowledge and support colleagues across the team
Requirements
Working knowledge of IT systems (e.g. databases, Windows, Linux)
Curiosity and a proactive approach to learning new technologies
Experience in technical support is helpful but not required
Clear communication skills and a collaborative min...
            

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Job Details

Location London, England
Job Type Full-time
Category Information and Record Clerks
Posted Date May 31, 2026
Application Deadline July 10, 2026