Customer Support Analyst

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System.
They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP.
The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently.
Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart.
The role
These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve over time.
Periodically, you may also be called upon to engage in other tasks of a similar nature that align with your skills and capabilities, as directed by management.
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