Customer support agent (night shift)

Key Responsibilities:

Handle customer inquiries, complaints, and support requests via Zendesk.

Guide customers in troubleshooting basic technical issues and optimizing

product/service usage.

Ensure complaints are tracked and responded to promptly.

Process account-related tasks (verification, deletion, unsubscribe requests,

suspensions, bans).

Enter and update customer information in the companys database.

Maintain a high customer satisfaction rating and meet performance KPIs.

Stay updated on gaming industry trends and the companys game products to provide informed assistance.

Perform other tasks as assigned by the direct manager.

Skills & Requirements:

High school diploma or higher.

Strong communication skills.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Fluency in English (Speaking, Listening, Writing, and Reading) 100% Englishspe...

Ready to Apply?

Submit your application today and join our talented team at Hegka Vietnam.