Customer Support Agent at Influx

Confidential

📍 Kenya, Kenya, Kenya 💼 Full-Time 🕒 Posted February 20, 2026

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Job Description

Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Customer Support Agent
We’re seeking candidates with a background in customer service with BPO experience to join our growing team

Essential Duties:
Manage a high volume of Inbound/Outbound Phone, Email, & Chat contacts from customers who are calling with questions or need assistance with their issues

Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

Liaison with other departments to resolve customer issues

Communicate effectively and with a positive tone with peers and your manager

Contribute to a high-performance and friendly workplace culture

Identify and assess customers’ needs to achieve sati...

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Job Details

Location Kenya, Kenya
Job Type Full-Time
Category Computer Occupations
Posted Date February 20, 2026
Application Deadline April 01, 2026