Customer Support Advisor

Customer Support Advisor
Location: Mansfield
Salary: Competitive, depending on experience
Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis)

Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield.

This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support.

What you'll be doing:

Acting as the first point of contact for customers via phone and email
Logging and managing support requests using a ticketing system
Diagnosing and troubleshooting basic technical issues across multiple systems
Taking full ownership of tickets, ensuring timely updates and resolution within SLAs
Escalating more complex issues to internal teams when required
Liaising w...

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