Customer Support Advisor

Role: Customer Support Advisor

Location: Altrincham fully office based

Salary: £26,228 + bonus (up to £1200 per year) + benefits

Hours: 37.5 hours per week

Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks

This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.

Do you have experience working in a contact centre team speaking to existing customers?

Have you experience within billing, tech support & customer excellence?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Customer Support Advisor

Manage Customer expectations and develop relationships.
Talking to customers about any queries with their contract.
Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues are resolved efficiently.
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