Customer Support Administrator

SF Partners are supporting a brilliant, established and growing business in Coventry (CV6) that are looking to recruit a Customer Support Administrator on a permanent basis.

Salary: £29,000
Working pattern: full time hybrid, approximately 1 weekend working day per month

Provide the highest standards of service and support for customers, both external and internal. Ensuring accurate and efficient service at all times and to undertake and oversee the administrative routines associated with the operation of all client Customers.

Main duties:
-Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience and meets their expectations.
-Take ownership of all queries assigned to them and manage the queries correctly.
-Perform customer verifications and security checks.
-Complete all reports and administrative work on time to required standard.
-Undertake other tasks as reasona...

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