Customer Success Specialist

Job Description
Onboarding & Enablement
• Guide customers through end-to-end onboarding, including account creation,
Cloud migration (where relevant), data connector setup (Catalyst Center, Intersight, Meraki,
SD-WAN, Webex Control Hub), CI Link deployment, ensuring customers can
navigate the Launchpad, manage users, link service contracts, and configure resource/user
groups.
• Deliver live walkthroughs, demos, and enablement sessions covering all
applications (Assets, Assessments, Support, and AI Assistant), helping customers
understand and maximize their Support Tier capabilities (Basic, Standard, Signature).
• Act as a subject matter expert on Cisco lifecycle management, helping customers navigate
LDoS (Last Day of Support) planning, PSIRT/Security vulnerability exposure management,
and the nuances of contracts and service coverages
Platform Adoption & Enablement
• Enable customers on the Assets Application (inventory, asset tagging, LDOS p...

Ready to Apply?

Submit your application today and join our talented team at Insight Global.

Submit Application