Customer Success Specialist - OTC

Shell
📍 Vadapalani, Tamil Nadu, India 💼 Full time 🕒 Posted June 07, 2026

Job Description

, India


Job Family Group:

Commercial and Retail


Worker Type:

Regular


Posting Start Date:

June 1, 2026


Business Unit:

Downstream and Renewables


Experience Level:

Early Careers


Job Description:

What's the role

What you will be doing

Order Management:

  • Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.

  • Manage delivery of orders – take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required

  • Handle and resolve all queries from Customers.

  • Schedule standard and non-standard orders

  • Process Returned Product

Credit Management:

  • Block Order Management – Monitor open orders, review order status and action...

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Job Details

  • Location Vadapalani, Tamil Nadu
  • Job Type Full time
  • Category Information and Record Clerks
  • Posted Date June 07, 2026
  • Application Deadline July 17, 2026