Customer Success Specialist (Medellín)

Job title: Customer Success Specialist

Responsibilities

• Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
• Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
• Developing and maintaining customer-success strategies and best practices
• Communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share what has been learned
• Contributing to developing, improving and maintaining customer-success metrics and data
• Serving as the day‑to‑day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
• Onboarding new clients and guiding them through product setup, training and i...

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