Customer Success Specialist (Mandarin Speaker) | Fresh Graduates welcome

We are looking for a Customer Success Specialist (CSS) to support customers through inbound calls and email channels. In this role, you will assist customers by responding to inquiries, resolving concerns, and providing accurate information in a professional and timely manner.

Project: Social Media

Rotational Shift | 24/7 Environment

Fresh Graduates are Welcome to Apply

Key Responsibilities

• Handle customer inquiries via inbound phone calls and email channels
• Provide accurate information and effective solutions based on customer needs
• Educate customers on self-service options and automated banking channels
• Conduct callback verifications for transaction confirmations when required
• Follow up with customers for supporting documentation and verification purposes
• Clarify customer concerns, investigate issues, and provide appropriate resolutions
• Perform KYC (Know Your Customer) re...

Ready to Apply?

Submit your application today and join our talented team at Velenosi & Meredith Consulting.