Customer Success Specialist - Mandarin - Kuala Lampur

Location

Petaling Jaya, Selangor – Malaysia

Employment Type

Full-time | Customer Service / Support | 24/7 Rotational Shifts

Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving issues, and providing accurate information via inbound calls and email channels. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

• Handle customer inquiries through inbound calls and email support
• Identify customer needs and provide effective solutions
• Educate customers on self-service tools and digital banking channels
• Perform call-backs for transaction confirmations
• Request and verify supporting documentation
• Carry out KYC (Know Your Customer) procedures when required
• Build and maintain stro...