Customer Success Specialist (CSM) - Brazil

Customer Success Specialist (CSM) - Brazil

LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth.

Responsibilities

• Maintain high customer satisfaction across a portfolio of clients throughout Latin America.
• Act as a trusted advisor to testing and QA management teams.
• Lead customer onboarding, recurring check‑ins, awareness workshops, and business reviews.
• Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution.
• Leverage account data to proactively monitor and manage customer health, retention, and product adoption.
• Partner with customers to define and quantify desired bus...

Ready to Apply?

Submit your application today and join our talented team at LinkIT Global LLC.