Customer Success Specialist

HR Profile
· Hiring for a leading financial-technology scale-up

At
HR Profile
, we connect high-impact talent with companies that are reshaping their industries.

Today, we're partnering with a fast-growing
Fintech SaaS
company on the hunt for a
Customer Success Specialist
who can take customer retention, value delivery, and revenue expansion to the next level.

Your Mission:

You will own the
entire post‑sale lifecycle
, ensuring customers achieve meaningful, measurable outcomes with the platform. Your work will directly influence
churn reduction
,
Net Revenue Retention (NRR)
, and overall
customer health
.

This is a high-visibility role where you'll collaborate closely with
Sales, Product, and Leadership
to stabilize accounts, unlock growth, and build scalable CS processes.

What You
'll Do:

Retention & NRR Optimization

• Analyze churn signals and execute turnaround strate...

Ready to Apply?

Submit your application today and join our talented team at HR Profile.