Customer Success Specialist

We’re looking for a Customer Success Specialist to support a consumer mobile app operating at the intersection of voice data and AI infrastructure. This role is focused on reviewing user-submitted call recordings and making final determinations on whether they qualify under platform guidelines.

This is not a live customer support role. You will not be responding to users directly. Instead, you will operate as part of an internal review team responsible for assessing appealed calls that were previously flagged as junk by the system.

You will listen to recordings, evaluate legitimacy, and make consistent, policy-aligned decisions inside Zendesk. This role is ideal for someone detail-oriented, patient, and comfortable making judgment calls based on structured criteria.

If you are focused, consistent, and comfortable reviewing high volumes of audio content with accuracy, this role is a strong fit.

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