Customer Success Representative

Be the Voice That Keeps Our Customers Coming Back

Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in
what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely
understands their lab's needs. As our Customer Success Representative, you'll own the post-sale
relationship from onboarding through renewal and expansion. You'll be the reason customers stay,
grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work
makes Filtrous the partner labs choose to keep.

What You'll Do
• Onboard Every New Customer for Success: Guide new accounts through a structured
onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast.
You'll facilita...

Ready to Apply?

Submit your application today and join our talented team at Biotech Recruiting.