Customer Success & Operations Manager - F&B - Sengkang area

Customer Success You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication. Respond promptly to customer queries via
WhatsApp Business, WhatsApp API, and email Send
weekly order reminders and communications
to customers via WhatsApp API Consolidate, amend, and adjust customer orders on a
weekly ordering cycle Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off Proactively resolve issues to maintain high customer satisfaction and retention Operations You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution. Work directly with the
Head Chef
to monitor: Food quality and consistency Inventory levels and stock planning Kitchen workflow and team readiness Coordinate with
suppliers
to ensure: Timely delivery of raw materials Correct quantities and specifications ordered Identify and source
new suppliers
to improve quality, rel...

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