Job Description
This is a remote position.
Role Title: Customer Success Officer (CSO)
Type: Full Time
Rate: 50k PHP
Role Overview
The Customer Success Officer is responsible for handling inbound and outbound customer interactions, ensuring a smooth customer experience from inquiry to resolution. This role also manages escalations—resolving complex issues, protecting the brand, and ensuring customer satisfaction while supporting revenue goals (e.g., payments and retention).
Key Responsibilities
1. Customer Support (Day-to-Day)
- Respond to inquiries via phone, SMS, email, and chat
- Assist customers with:
- Course inquiries
- Application status
- Payments and billing concerns<...
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Submit ApplicationJob Details
- Location Manila, Metro Manila
- Job Type Full-time
- Category Information and Record Clerks
- Posted Date July 02, 2026
- Application Deadline August 11, 2026