Customer success

AboutThe Customer Success team plays a key role in delivering a seamless experience to customers by handling queries, resolving issues related to insurance policies and claims, and ensuring high-quality support.
About the RoleHandle customer queries and provide timely resolutions. Assist customers with insurance policies and claims. Deliver excellent customer experience through effective communication.
ResponsibilitiesHandle customer queries and provide timely resolutionsAssist customers with insurance policies and claimsDeliver excellent customer experience through effective communicationIdentify issues and provide appropriate solutionsCollaborate with internal teams for smooth resolutionMaintain proper documentation of interactions

Qualifications1–3 years of experience in Customer Support / Customer SuccessVoice support experience is mandatoryExperience in B2B2C environments is preferredExposure to health insurance/healthcare is an added advantage

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