Customer Success Manager

On-Target Earnings: $60,000 - $70,000

Location: Remote

About the Role

As a Customer Success Manager, you'll be the trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You'll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay.

What you'll do

Daily Responsibilities

• Welcome new customers and schedule onboarding/activation calls within 24 hours of signup.
• Monitor usage dashboards daily and reach out to customers who have been inactive for more than 3 days (reactivation outreach completed by 1PM).
• Respond to all customer questions and support requests within 24 business hours. For urgent issues, respond or acknowledge within 2 business hours.
• Capture questions, trends, and best practices in the knowledge base (minimum of 1 meaningful entry per day).
• Record all customer communication notes an...

Ready to Apply?

Submit your application today and join our talented team at Martell Media.