Customer Success Manager

Mission
As Customer Success Manager, you are responsible for a portfolio of our most critical customers within the service scope.
You ensure that services are delivered according to expectations, that customers achieve their intended outcomes, and that strong, long-term relationships are maintained.
You manage the full customer lifecycle from onboarding and adoption to expansion and renewal, driving usage, securing renewals, identifying opportunities for additional value, and minimizing churn.
You work closely with Sales, Service teams, and technical experts, acting as the main point of contact and accountability for your customers.
The role directly impacts customer satisfaction, retention, and continued business with key accounts.
Responsibilities
Customer Ownership and Service Delivery
* Act as the primary point of accountability for a portfolio of strategic customers and build strong relationships with stakeholders
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