Customer Success Manager

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Customer Success Manager (CSM) who is responsible for ensuring the successful delivery, performance, and continuous improvement of managed services and technical support for assigned customers. Acting as the primary point of contact and trusted advisor, this role drives customer satisfaction, retention, and long-term value realization.

The CSM oversees service performance against contracted SLAs and KPIs, leads escalations, analyses operational data, and collaborates with internal teams to optimize service quality. They maintain strong customer relationships, ensure contractual ...

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