Customer Success Manager

MicroStrategy Services Corp.

📍 Tysons, Virginia, United States 💼 full-time 🕒 Posted June 19, 2026

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Job Description

                Job Description

Customer Success Manager Job Description  
Role Overview 
 
As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply use the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack. 
Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
            
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                Job Details
                
                        Location
                        Tysons, Virginia
                    
                        Job Type
                        full-time
                    
                        Category
                        Business Operations Specialists
                    
                        Posted Date
                        June 19, 2026
                    
                        Application Deadline
                        July 29, 2026