Customer Success Manager (Transactional)

Location: This position is hybrid-based in Toronto .

Role Description

As a Customer Success Manager (Transactional), you will manage a portfolio of post-implementation customers and ensure they continue to adopt Klir, see value from the platform, and remain successful over time.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys managing a broad portfolio of customers, and takes pride in delivering consistent value through strong execution and prioritization. It requires intentional engagement, sound judgment, and a customer‑first mindset.

You will work primarily with users and managers, driving adoption, identifying risk early, reinforcing value, and supporting renewals.

Your core success metrics include:

• Gross Dollar Retention
• Time to Value
• Adoption
• Customer Health
• Renewal Readiness

Responsibilities

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