Customer Success Manager - SMB

Deputy

📍 Australia, New South Wales, Australia 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Responsibilities
Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. 
Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback
Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment
Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform 
Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem
Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs
Skills & Experience
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Job Details

Location Australia, New South Wales
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date March 02, 2026
Application Deadline April 11, 2026