Customer Success Manager

Customer Success Manager

Manchester or Slough (Hybrid 2 days a week)

Competitive + Commission

Permanent full time

We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio.

As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.

Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.

Key Responsibilities

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Manage a portfolio of VIP customers, overseeing all products and solutions across e...

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