Customer Success Manager (Salesforce) - WFH/Mid-Night Shift

Responsibilities

● Account Management: Manage a portfolio of key accounts, fostering strong

relationships with executive stakeholders and ensuring consistent,

high-quality support.

● Strategic Planning: Develop and execute strategic account plans, identifying

opportunities for growth, upsell, and renewal.

● Customer Engagement: Act as the primary point of contact for major clients,

addressing their needs and concerns proactively and comprehensively.

● Mentorship and Team Leadership: Mentor junior team members, providing

guidance and support to help them develop their skills and achieve their

goals.

● Problem Resolution: Lead the resolution of complex customer issues,

coordinating with internal teams to ensure swift and satisfactory outcomes.

● Data Analysis and Reporting: