Customer Success Manager

Company Description

BMC Helix is an independent company that helps leading IT organizations turn AI into practical, impactful action. Through its industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management. These solutions are designed to anticipate needs, automate resolutions, and accelerate outcomes for ServiceOps teams. By unlocking human potential and multiplying productivity, BMC Helix enables teams to focus on high-value work that matters most to the business.

Role Summary

Based in Pune, India, the Customer Success Manager is the quarterback for the end-customer account post-sale — the single, accountable point of contact who owns the customer experience end to end. This applies to both direct accounts and partner-led accounts: end-customer adoption ownership sits with the Customer Success Manager regardless of the sales mot...

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