Customer Success Manager - Product Support (Mislata)

What Will You Do in This Role?

As a Support Technician in the Customer Success team, you’ll be responsible not only for resolving technical and functional issues reported by our clients, but also for actively contributing to the continuous improvement of our support model, hotel care and tool usage.

You’ll handle requests from receptionists, hotel managers, and IT teams, performing rigorous analysis to offer well‑founded diagnoses with clear and empathetic communication. You won't manage or build integrations, but you will need to understand the interactions between PMS systems and our services to detect basic errors and assist in their resolution.

Key Responsibilities

• Manage tickets and incidents via Zendesk, ensuring efficient, clear, and well‑documented follow‑up.
• Analyze technical issues by reading logs and error messages, identifying common patterns or basic failures.
• Use Kibana to analyze system behavior through the Das...

Ready to Apply?

Submit your application today and join our talented team at Civitfun.