Customer Success Manager

We are looking for an experienced Customer Success Manager to join our global Customer Success team!

About You

• Bachelor’s degree in related field or equivalent work experience.
• 5 years of Customer Success, Account Management or similar experience managing customer relationships.
• Technical experience with library software solutions from Ex Libris, such as Alma, PrimoVE, Leganto or similar library solutions.
• Background in academic libraries, government, or higher education.
• Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.).
• Ability to define and establish goals based on customer needs and our business capabilities and execute a well‑defined customer success and engagement plan.
• Experience providing online training and/or customer support in a similar information services or SaaS organization that sells to the academic library market.

What will you be doing...

Ready to Apply?

Submit your application today and join our talented team at Clarivate Analytics.